Shipping Policy

Last updated: August 2026

At Bard's Loot, we want getting your loot to be as easy as possible. Here's everything you need to know about shipping your order.

Shipping within Australia

We currently offer standard shipping across Australia.

Free standard shipping is available on orders of $80 AUD or more.

Orders under $80 AUD will have a standard shipping fee calculated at checkout.

Delivery times

Our estimated delivery timeframe is 10–20 business days from dispatch.

Please keep in mind that delivery times are estimates rather than guaranteed delivery dates. Delivery times can vary depending on the destination, carrier, fulfilment location, customs processing, public holidays, and other circumstances outside our control.

Some orders may arrive sooner than the estimated timeframe.

Order processing

Orders are generally prepared for fulfilment after your order is placed. Depending on the product, your order may be fulfilled from Bard's Loot inventory or through one of our fulfilment partners.

Once your order has been dispatched, you'll receive tracking information where tracking is available.

Please allow some time for tracking information to become active after your order has been dispatched.

Tracking your order

When tracking is available, we'll provide tracking information so you can follow your order's progress.

Sometimes tracking information may take a few days to update, particularly during the early stages of delivery. This does not necessarily mean that your parcel has stopped moving.

If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact us through our Contact Us page and we'll look into it for you.

Delayed or lost orders

While we work with our fulfilment and delivery partners to get your order to you as quickly as possible, delays can occasionally happen.

If your order is significantly delayed or appears to be lost, please contact us and provide your order number. We'll investigate the shipment with the relevant delivery provider or fulfilment partner and work with you to determine the appropriate next step.

Incorrect delivery information

Please make sure your shipping address is correct before completing your order.

If you realise that you've entered an incorrect address, contact us as soon as possible. If your order has not yet entered fulfilment, we may be able to update the address.

Once an order has been dispatched, we may not be able to change the delivery address. If an order cannot be delivered or is returned because an incorrect or incomplete address was provided by the customer, any additional shipping costs may be the customer's responsibility.

Delivery marked as complete

If your tracking information shows that your order has been delivered but you cannot locate it, please first check around your property and with household members, neighbours or others who may have accepted the delivery.

You can also contact the relevant delivery provider using your tracking information.

If you still cannot locate your order, please contact us and we'll investigate the matter with the delivery provider or fulfilment partner.

Questions about your order?

If you have any questions about your delivery, please contact us through our Contact Us page.

We'll aim to respond within 1–2 business days.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or other applicable laws.

If you have a problem with your order, please contact us and we'll do our best to help.