Refund policy

Returns & Refunds Policy

Last updated: August 2026

We want you to be happy with your Bard's Loot order. If something isn't right, please get in touch and we'll do our best to help.

Change-of-mind purchases

We currently do not offer returns or refunds for change-of-mind purchases.

This includes situations where you:

decide you no longer want the product;
order the wrong product;
don't like the product after receiving it; or
change your mind after placing your order.

If you simply change your mind about a product, you can keep the item.

This policy does not affect your rights under the Australian Consumer Law.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

your order number;
a description of the problem; and
clear photos of the product and, where relevant, the packaging.

We may request additional information if needed to assess the issue.

Once we've reviewed the situation, we'll let you know the appropriate next step. Depending on the circumstances, this may include a refund or another remedy available under Australian Consumer Law.

Please don't send anything back to us unless we've provided return instructions.

Damaged items

We understand that things can occasionally go wrong during delivery.

If your product arrives damaged, please take photos of the product and its packaging before disposing of or returning anything. This helps us investigate the issue with our delivery or fulfilment partners.

Defective items

If you believe your product has a defect or isn't working as it should, please contact us with your order details and photos or other information that helps explain the problem.

We'll assess the issue and provide the remedy required under Australian Consumer Law.

Incorrect items

If you've received an item that is different from what you ordered, please contact us within 7 days of delivery.

Please provide photos of the item you received along with your order number.

If a return is required, we'll provide you with instructions on where and how to return the item. Please don't send an item to an address unless we've instructed you to do so.

Refunds

If a refund is approved, we'll process it using the original payment method where possible.

The time it takes for the refund to appear in your account can vary depending on your payment provider or financial institution.

Australian Consumer Law

Bard's Loot complies with the Australian Consumer Law.

Our policies do not exclude, restrict or modify any consumer guarantees or other rights that cannot legally be excluded, restricted or modified.

If a product doesn't meet the guarantees required by Australian Consumer Law, you may be entitled to a remedy such as a repair, replacement, refund or other remedy depending on the circumstances.